Refund Policy
RETURNS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. All refund rights under both State and Commonwealth law apply. We reserve the right not to offer a refund or an exchange.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
You are eligible to receive a refund, exchange or repair provided that:
CONDITION OF RETURN
Your return will only be accepted if the returned item is in saleable condition.
All product(s) must be returned:
To return an item to us, head to our Contact page and select 'Return' as your reason for enquiry. Please include your order number and the item you wish to return. To complete your return, we also require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
If you believe an item you've purchased from us is faulty, head to our Contact page and select 'Return' as your reason for enquiry and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at sales@amberoakrural.com.au.
SHIPPING
To return your item, you should mail it to: 80 Cressbrook Street, Toogoolawah Queensland 4313.
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. All refund rights under both State and Commonwealth law apply. We reserve the right not to offer a refund or an exchange.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
You are eligible to receive a refund, exchange or repair provided that:
- the product is faulty or is not of acceptable quality
- you receive the wrong product
- the product does not match the photos or description
- change your mind or decide you no longer want or like the goods
CONDITION OF RETURN
Your return will only be accepted if the returned item is in saleable condition.
All product(s) must be returned:
- unworn, unwashed and unmarked
- with all original tags still attached
- not smell of perfume, deodorant or washing powder
- free of make-up or tan marks
- in original shoebox (if received with shoebox)
To return an item to us, head to our Contact page and select 'Return' as your reason for enquiry. Please include your order number and the item you wish to return. To complete your return, we also require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- any item not in its original condition, is damaged or missing parts for reasons not due to our error
- any item that is returned more than 28 days after delivery
If you believe an item you've purchased from us is faulty, head to our Contact page and select 'Return' as your reason for enquiry and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at sales@amberoakrural.com.au.
SHIPPING
To return your item, you should mail it to: 80 Cressbrook Street, Toogoolawah Queensland 4313.
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.